VoIP establishing strong presence in telecommunications
Maintaining efficiency is among the only ways to stay competitive in today's fast-paced, highly sophisticated business world. If an organization does not have the appropriate tools and technologies in place to support advanced operations, it will find itself struggling to stay relevant and keep employees engaged. For this reason, a large percentage of the private sector is embracing advanced enterprise VoIP services in the workplace.
VoIP is quickly becoming mainstream for a number of reasons, including the ability to reduce costs and improve productivity, according to a Smart Business Network Online report. Because of this increased enthusiasm in the technology, the market for the solutions is becoming crowded with new vendors trying to get a piece of the pie. For this reason, decision-makers need to look into various VoIP service providers to find the appropriate offerings that best meet their organizations' unique requirements.
"If [vendors] are selling a standard, proprietary system that hasn't improved, they are using off-the-shelf technology and you won't be able to receive tweaks or necessary upgrades when you need them," telecommunications expert Alex Desberg told SBN Online.
Beyond the ability to evolve, executives should keep a lookout for several critical VoIP phone system features that will provide a number of advantages to employees using the services.
VoIP characteristics to look for
Although there are a number of benefits associated with using VoIP, among the most important today is the ability to support an increasingly remote workforce. SBN Online stated that VoIP is unlike traditional land line phone offerings because it is not necessarily tied down to a single location. This means that individuals outside of the office can still connect to the network and businesses that need to move to a new building can simply unplug the system and take it with them.
VoIP also gives decision-makers the ability to monitor the solutions. This enables managers to understand how the telecom platform is being used and whether making any adjustments to the system will introduce new opportunities, the news source noted. If a contact center regularly experiences increased traffic during certain hours, for example, executives can be sure they have enough employees to answer incoming queries when needed.
As the overall method of communication changes in and outside of the business world, however, VoIP is bound to evolve to meet these demands. For this reason, enterprises must ensure they are ready to adapt or they risk not being able to keep up with the changing of the times.
The future of voice
In a recent blog post, Forrester Research analyst Brownlee Thomas asserted that telecommunications will play an increasingly important role in the overall development of the business world, as companies will need to stay on pace with constant evolution, including consumerization trends.
As bring your own device and other mobile strategies gain momentum in the enterprise, decision-makers must be sure their current telecom platforms are able to support these endeavors, Thomas stated. If existing solutions are unable to reinforce the mobile era, replacing an old phone system with VoIP may be critical to the overall survival of a business.
Every telecommunications strategy has an art and science aspect to it, as managers need to consider how individuals want to carry out mission-critical tasks. By taking the time to plan collaborative strategies in advance, executives can find the right service provider for them and deploy VoIP without a hitch, giving them a leg up over rival firms still struggling with outdated services.