Make Teams Productive ShoreTel Connect collaboration turns conference calls into online meetings with messaging, web sharing and video. Learn More
Global Presence ShoreTel Connect Global Numbers provide multi-national organizations a local presence in multiple countries via DIDs and International Toll-Free Numbers (ITFS). Learn More
Enhance Customer Experiences ShoreTel Connect Contact Center nurtures profitable customer relationships by phone, chat and email. Learn More
Improve Business Intelligence ShoreTel Connect advanced apps and integrations maximise the value of CRM and other business process programmes. Learn More
CONNECT BUSINESS COMMUNICATIONS iN THE CLOUD
ShoreTel Connect CLOUD lets you move communications and collaboration to the cloud with confidence
Exceptional User Experience
Cloud-based communications and collaboration that make everyday meetings and interactions easier than ever.
One solution for enterprise-grade VoIP phone services, instant messaging, audio and web conferencing and multi-point video
Smart features like a Join button, event wizard, agenda timer and conference call-out do the work for you
Desktop support for PC and Mac, plus convenient iOS and Android mobile apps for remote workers
Powerful yet simple administration for IT teams
Robust Cloud Phone System Features
No need to combine disjointed cloud tools from multiple vendors any longer. ShoreTel Connect CLOUD is an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations—for solid performance:
Ergonomic IP phones with full-featured call handling keys, five call handling modes for personalised routing and seven octaves of superior sound quality
Automatic upgrades to ensure your teams have the latest features and performance enhancements
Easy to Get Started, Convenient Ongoing Support
The transition to a new cloud phone system doesn’t have to be painful. ShoreTel’s customer success teams make sure that you’re supported every step of the way with:
Professional services, managing any stage of deployment from planning through to implementation and ongoing monitoring
‘Jump Start’ and ‘Expert Start’ options to support service installation and optimisation
On-demand support and training for administrators and end users
VoIP phones with a built-in help button to directly connects users with ShoreTel support
Business Communications Continuity
ShoreTel Connect CLOUD is architected with enterprise-class security measures and redundancy at network, infrastructure and application layers to maximize uptime and scalability. In addition, cloud phone services are backed by ShoreTel’s cloud Service Level Agreement (SLA) for added reassurance.
And in the unlikely event that a disaster prevents ShoreTel’s primary data center from servicing communications, ShoreTel Connect CLOUD disaster recovery process migrates service to a redundant data center located in a different geographic region in order to mitigate risk.
CRM and Business Process Integrations
Put more power behind every customer touch point with cloud phone services that integrate with popular productivity apps like Saleforce®, ACT!® and Microsoft Dynamics®. Embedded calling features, integrated call and customer histories help provide a more holistic picture of business performance while making interactions easier for employees and customers alike.